ScoreMySpeech Support

ScoreMySpeech helps students practise GCSE and IGCSE French and Spanish speaking. Depending on the chosen qualification and exam board, students can practise conversation, photo-card, role-play and read-aloud activities and receive instant AI-powered feedback.

Contact Us

If you have any questions, issues, or feedback about ScoreMySpeech, please don't hesitate to reach out. We aim to respond within 24 hours.

Email Support

Email: hello@scoremyspeech.com

Help with common questions and issues

How does ScoreMySpeech work?
ScoreMySpeech helps students practise GCSE and IGCSE French and Spanish speaking. Depending on the chosen qualification and exam board, students can practise conversation, photo-card, role-play and read-aloud activities and receive instant AI-powered feedback.
Which exam boards are supported?
We support AQA, Edexcel GCSE, Edexcel IGCSE, and Cambridge IGCSE exam boards with questions tailored to each board's speaking exam format.
How can I fix microphone permission problems?
Check that ScoreMySpeech has microphone permission in your device settings. If permission is enabled but the problem continues, restart the app and contact hello@scoremyspeech.com.
What should I do if a recording will not start?
Check microphone access, your internet connection and whether another app is using the microphone. Restart ScoreMySpeech and try again; contact hello@scoremyspeech.com if it still will not start.
What should I do if a score appears incorrect?
Review the recording and transcript, then try the activity again in a quiet environment. Your ScoreMySpeech result is a practice estimate, not an official mark or grade prediction.
How do I manage an Apple subscription?
On iPhone or iPad, open Settings, tap your name, then Subscriptions, and select ScoreMySpeech. Apple handles billing and refund decisions for Apple subscriptions.
How do I manage a Google Play subscription?
In Google Play, open your profile, choose Payments & subscriptions, then Subscriptions, and select ScoreMySpeech. Google handles billing and refund decisions for Google Play subscriptions.
How do I cancel a trial?
Cancel the trial in the Apple or Google Play subscription settings before it ends. Deleting the app does not automatically cancel an Apple or Google Play subscription. Subscriptions must be managed through the store account used to purchase them.
How do I request account and personal-data deletion?
Email hello@scoremyspeech.com from the address associated with your account and request account and personal-data deletion. Please include enough information for us to identify your account.
How can I get accessibility help?
Email hello@scoremyspeech.com with your device, platform and accessibility need so we can help you use ScoreMySpeech.

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